Privacy Policy

1. Introduction

Welcome to the Privacy Policy of 36jl1, an online casino and sports betting platform serving Filipino players throughout the Philippines. This Privacy Policy describes how 36jl1 ("Company," "we," "us," or "our") collects, uses, processes, stores, shares, and protects your personal information when you access or use our website, mobile applications, and related services (collectively, the "Platform").

At 36jl1, we are committed to protecting your privacy and ensuring the security of your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and all applicable data protection regulations. We recognize that when you choose to provide us with information about yourself, you trust us to act responsibly and in your best interests. This Privacy Policy outlines our practices regarding the collection and use of your personal information and describes your choices regarding our processing of such information.

By accessing the 36jl1 Platform, creating an account, or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you should not use our Platform or services. We encourage all users to read this Privacy Policy carefully and contact us if you have any questions or concerns regarding how we handle your personal information.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a 36jl1 account or use our services, we collect personal information that you voluntarily provide to us, including but not limited to:

• Account Registration Information: Full legal name, date of birth, gender, email address, phone number, residential address, username, and password;
• Identity Verification Information: Government-issued identification documents (passport, driver's license, national ID card), photographs, and other documents required for KYC (Know Your Customer) compliance;
• Financial Information: Payment method details, bank account information, e-wallet details (GCash, PayMaya), cryptocurrency wallet addresses, transaction history, deposit and withdrawal records;
• Communications: Information you provide when contacting customer support, participating in surveys, or communicating with us through email, live chat, or phone;
• Marketing Preferences: Your communication preferences and consent to receive promotional materials.

2.2 Information Collected Automatically

When you access or use the 36jl1 Platform, we automatically collect certain information about your device and usage patterns, including:

• Device Information: IP address, device type and model, operating system, browser type and version, unique device identifiers, mobile network information;
• Usage Data: Pages visited, games played, bets placed, time spent on the Platform, click patterns, search queries, referral sources;
• Location Data: Geographic location based on IP address or GPS data to comply with regulatory requirements and verify that you are physically located in the Philippines;
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and other tracking technologies as described in Section 6 of this Privacy Policy.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions that facilitate transactions on the Platform;
• Identity verification services that help us comply with KYC and anti-money laundering requirements;
• Marketing partners and analytics providers;
• Social media platforms if you choose to connect your social media accounts to your 36jl1 account;
• Publicly available databases and government registries where permitted by law.

3. How We Use Your Information

36jl1 processes your personal information for the following purposes, which are necessary for providing our services and fulfilling our legal obligations:

3.1 Service Provision and Account Management

• Creating and maintaining your 36jl1 account;
• Processing deposits, withdrawals, and other financial transactions;
• Enabling you to participate in casino games, sports betting, and other gaming activities;
• Managing bonuses, promotions, loyalty programs, and rewards;
• Providing customer support and responding to your inquiries;
• Communicating with you about your account, transactions, and Platform changes.

3.2 Compliance and Security

• Verifying your identity and age to ensure compliance with legal requirements that prohibit minors from gambling;
• Conducting KYC and anti-money laundering checks as required by Philippine law and gaming regulations;
• Detecting, preventing, and investigating fraud, cheating, unauthorized access, and other illegal activities;
• Enforcing our Terms and Conditions and other policies;
• Complying with legal obligations, court orders, and requests from law enforcement or regulatory authorities;
• Protecting the security and integrity of the 36jl1 Platform.

3.3 Platform Improvement and Personalization

• Analyzing usage patterns to improve Platform functionality, user experience, and game offerings;
• Personalizing content, recommendations, and promotional offers based on your preferences and gaming history;
• Conducting research, analytics, and statistical analysis to enhance our services;
• Testing new features, products, and technologies.

3.4 Marketing and Communications

• Sending promotional emails, SMS messages, and push notifications about bonuses, tournaments, and special offers (with your consent);
• Providing personalized marketing communications based on your gaming preferences and activity;
• Conducting surveys and market research to understand player preferences;
• Informing you about changes to our services, policies, or terms.

4. Data Sharing and Disclosure

36jl1 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processors (GCash, PayMaya, banks, cryptocurrency payment providers) to facilitate deposits and withdrawals;
• Identity verification services to conduct KYC checks;
• Cloud storage providers and hosting services;
• Customer support and live chat service providers;
• Marketing and analytics platforms;
• Game developers and software providers.

These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to government authorities, law enforcement agencies, courts, and regulatory bodies when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or government requests;
• Enforce our Terms and Conditions or other agreements;
• Protect the rights, property, or safety of 36jl1, our users, or the public;
• Detect, prevent, or address fraud, security breaches, or technical issues;
• Respond to claims that content violates the rights of third parties.

4.3 Business Transfers

In the event that 36jl1 undergoes a business transition such as a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Platform before your information becomes subject to a different privacy policy.

4.4 Consent-Based Sharing

With your explicit consent, we may share your information with third parties for purposes not covered by this Privacy Policy. You have the right to withdraw such consent at any time.

5. Data Security

36jl1 takes the security of your personal information very seriously and implements comprehensive technical and organizational measures to protect it against unauthorized access, loss, destruction, alteration, or disclosure. Our security measures include:

5.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols with 256-bit encryption;
• Secure Servers: Personal information is stored on secure servers protected by firewalls, intrusion detection systems, and anti-malware software;
• Access Controls: Strict access controls ensure that only authorized personnel with legitimate business needs can access personal information;
• Authentication: Multi-factor authentication and strong password requirements protect against unauthorized account access;
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses.

5.2 Organizational Security Measures

• Employee Training: All employees receive regular training on data protection, privacy practices, and security protocols;
• Confidentiality Agreements: Employees and contractors with access to personal information are bound by strict confidentiality obligations;
• Data Minimization: We collect and retain only the personal information necessary for specified purposes;
• Incident Response: We maintain an incident response plan to quickly address any data breaches or security incidents.

While we implement robust security measures, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security. If you have reason to believe that your account security has been compromised, please contact our customer support team immediately.

6. Cookies and Tracking Technologies

36jl1 uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content and advertisements.

6.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly, including session management and security features;
• Performance Cookies: Collect information about how visitors use the Platform, helping us improve functionality and user experience;
• Functionality Cookies: Remember your preferences and settings to provide enhanced, personalized features;
• Targeting/Advertising Cookies: Track your browsing activity to deliver relevant advertisements and measure campaign effectiveness.

6.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the Platform's features. You can manage your cookie preferences through your browser settings or by using the cookie management tools provided on our Platform.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you and obtain a copy of that information;
• Right to Rectification: You can request correction of inaccurate or incomplete personal information;
• Right to Erasure: You may request deletion of your personal information under certain circumstances, subject to legal and contractual obligations;
• Right to Object: You have the right to object to certain types of processing, including processing for direct marketing purposes;
• Right to Data Portability: You can request a copy of your personal information in a structured, commonly used, machine-readable format;
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time;
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 10. We will respond to your request within the timeframe required by Philippine law, typically within fifteen (15) days of receiving a valid request.

8. Data Retention

36jl1 retains your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, accounting, and reporting requirements. The retention periods vary depending on the type of information and the purposes for which it is processed:

• Account Information: Retained for the duration of your account's active status and for a period after account closure as required by gaming regulations and anti-money laundering laws;
• Transaction Records: Retained for at least five (5) years after the transaction date as required by Philippine financial regulations;
• Identity Verification Documents: Retained for the period required by KYC and AML regulations, typically five (5) to seven (7) years;
• Communications: Customer support communications are typically retained for two (2) to three (3) years;
• Marketing Data: Retained until you withdraw consent or request deletion.

When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention and deletion policies.

9. Changes to This Privacy Policy

36jl1 reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes to this Privacy Policy, we will notify you by:

• Posting the updated Privacy Policy on the Platform with a new "Last Updated" date;
• Sending an email notification to the email address associated with your account;
• Displaying a prominent notice on the Platform homepage or login screen.

Your continued use of the 36jl1 Platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how 36jl1 handles your personal information, please contact us through the following channels:

Data Protection Officer
Email: [email protected]
24/7 Live Chat: Available on the 36jl1 Platform
Response Time: We aim to respond to all privacy-related inquiries within 48 hours

For complaints or concerns regarding data protection, you may also contact the National Privacy Commission of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center, Vicente Sotto St., Pasay City, Metro Manila
Website: privacy.gov.ph
Email: [email protected]